Refund policy
Refund Policy
At VINATTEE, we stand behind the quality of our products. If there's an issue with your order, we're here to help.
Refunds or replacements are available if:
- You received the wrong item.
- Your item arrived damaged.
- Your item has a manufacturing defect.
- The print quality is poor or does not meet our quality standards.
- The product you received is significantly different from what you ordered.
Please contact us within 30 days of receiving your order.
How to request a refund or replacement
Email us at support@vinattee.com with:
- Your order number
- A brief description of the issue
- Photos clearly showing the problem
We'll review your request and, if the issue is confirmed, we'll provide a replacement or issue a refund.
Please note
Because every item is made to order, we cannot accept returns or exchanges for:
- Incorrect size selection
- Buyer's remorse
- Minor color variations caused by different screen settings
Policy updates
This Refund Policy may be updated from time to time. The latest version will always be available on this page.
If you have any questions, please contact us at support@vinattee.com.